FAQ

How much does delivery cost?

We offer delivery in the greater Montreal area for $7.00 + taxes. This fee ensures a safe transport with a messenger company. The messenger takes the box from our warehouse to your home in less than 4 hours to guarantee the quality and freshness of our products.

For $65 orders and more, we offer the free delivery.

How long will my order arrive?

Deliveries within 48 hours after order. All orders placed before 11:59 pm (Eastern Time) will be delivered overnight between 8:00 am and 12:00 am or between 12:00 am and 4:00 pm. Orders placed on holidays and weekends will be delivered on the next working day between 8:00 am and 12:00 am or between 12:00 am and 4:00 pm.

For example, to receive your order on Wednesday between 12:00 am and 4:00 pm, you must order on Monday before 23h59. For further information, write to us at the following address: info@boutiquepointg.com

Will I receive a confirmation for my order?

All orders are automatically confirmed by e-mail.

Can I cancel my order or change the time?

If you wish to cancel or modify an order, you have until the delivery day 7:00 AM (Eastern Time) by sending us an email at the following address: info@boutiquepointg.com

What is your delivery area?

Currently we deliver everywhere on the island of Montreal from Monday to Friday, excluding public holidays. We are working hard to be able to expand this territory as soon as possible.

What happens if I'm not there?

Considering the perishable nature and in order to maintain the freshness and the quality of the product, on the day of the delivery, you must be present or make sure that there is someone to receive your package. If there is no one at the address indicated, we will leave the parcel in front of the door. Point G will not be held liable if the box is not collected there, so NO refunds will be applied.

No one will be at home to receive my order, what do I do?

First, be aware that you can have your order delivered to the office. To receive your order, someone must be on site.

What happens if I am not satisfied?

We make sure to always deliver exceptional products. If you are unsatisfied with your order or experience with Point G, please contact us at the following address: info@boutiquepointg.com.

How long do I have to consume my macarons?

We recommend to keep our macarons in the refrigerator and to consume them within 5 to 7 days after delivery. Our macarons are best served at room temperature. If you keep them in the refrigerator, leave for 10 minutes at room temperature or 30 minutes if they come from the freezer.

Do the macarons contain nuts?

All Point G macarons are produced with almond flour and some of them contain nuts. Please refer to the ingredients of each tag.

Do the macarons contain dairy products?

Some of our macaron ganaches contain cream or butter. Please refer to the ingredients of each tag.

Where are the Point G macarons made?

Our production workshop is located at 8136 Montview Road H4P 2L7 Mont Royal Quebec Canada.